1. Introduction
Headfirst Communications LLC, referred to in this policy as “HFC,” “we,” “our,” or “us,” respects your privacy and is committed to protecting the personal information entrusted to us.
This Privacy Policy applies to telecommunications, internet access, transport, colocation, managed infrastructure, consulting, hosting, and related services provided by HFC, collectively referred to as the “Services.”
By using our Services, you agree to the practices described in this Privacy Policy. If a separate written agreement between you and HFC contains privacy terms that conflict with this policy, the written agreement will control to the extent permitted by law.
HFC does not sell customer personal information, browsing history, or network usage information to advertisers, data brokers, or marketing companies.
2. Information We Collect
We collect information needed to provide, maintain, secure, support, bill for, and improve our Services.
Information You Provide to Us
We may collect information you voluntarily provide, including:
- Name
- Company name
- Billing address
- Service address
- Email address
- Telephone number
- Payment information
- Government-issued identification when required for identity, credit, fraud prevention, or legal compliance purposes
- Technical contact information
- Support requests, correspondence, and customer communications
Information Collected Through Service Delivery
To provide internet and telecommunications services, we may collect operational and technical information including:
- Assigned IP addresses
- Customer account numbers
- Circuit identifiers
- Equipment identifiers
- Service usage statistics
- Bandwidth utilization
- Device connection information
- Authentication logs
- Network performance data
- Service availability, latency, packet loss, error, and outage information
Website Information
When you visit our websites, we may collect basic website information such as:
- IP address
- Browser type
- Device type
- Referring website
- Pages visited
- Date and time of access
3. How We Use Information
HFC may use collected information for legitimate business purposes related to providing and operating our Services.
Service Delivery
- Provisioning and activating services
- Maintaining customer accounts
- Providing technical support
- Scheduling and completing service installation
- Troubleshooting service issues
- Managing customer equipment or HFC-provided equipment
Billing and Collections
- Processing payments
- Creating invoices
- Managing credits, adjustments, and disputes
- Collecting outstanding balances
- Maintaining accounting, tax, and business records
Network Operations
- Monitoring network health
- Planning capacity
- Optimizing performance
- Identifying outages or degraded service
- Preventing abuse, unauthorized access, fraud, and network attacks
Legal and Regulatory Compliance
- Complying with applicable laws and regulations
- Responding to lawful requests, subpoenas, court orders, warrants, or other valid legal process
- Protecting HFC’s rights, property, customers, network, and personnel
Business Communications
- Sending service notifications
- Providing planned maintenance notices
- Sending security advisories
- Communicating account, billing, or support updates
- Informing customers about HFC services where appropriate
4. Customer Proprietary Network Information
Certain telecommunications services may be subject to federal Customer Proprietary Network Information requirements, commonly referred to as “CPNI.”
Where applicable, CPNI may include information about the quantity, technical configuration, type, destination, location, and amount of use of telecommunications services, as well as certain service information contained on a customer bill.
Where CPNI rules apply, HFC protects CPNI as required by law and uses it only for permitted purposes, including providing requested services, billing, customer support, network operations, and purposes authorized by law.
HFC does not sell CPNI.
5. Internet Usage Information
As an internet service provider, HFC necessarily processes network traffic and related technical data to deliver internet access.
This may include:
- Source and destination IP addresses
- Network routing information
- Session metadata
- Traffic volume statistics
- Quality-of-service metrics
- DNS resolver logs, if HFC-provided DNS resolvers are used
HFC does not routinely inspect the contents of customer communications. We may inspect, review, or analyze traffic only when technically necessary to deliver service, protect network integrity, investigate abuse, fraud, or security incidents, or comply with law.
6. Network Security and Monitoring
To protect customers and our network, HFC may monitor network activity for security, reliability, and abuse-prevention purposes.
This monitoring may include efforts to detect or mitigate:
- Malware
- Distributed denial-of-service attacks
- Spam
- Abuse complaints
- Unauthorized access attempts
- Service disruptions
- Equipment failures
- Misconfigured customer or network devices affecting service stability
Security monitoring is used to maintain reliable and secure services, not to sell customer behavior or build advertising profiles.
8. Data Retention
We retain information only as long as reasonably necessary for the purpose for which it was collected or as required for business, legal, regulatory, security, tax, accounting, or dispute-resolution purposes.
Retention periods may vary depending on the type of information, the Services provided, legal requirements, contractual obligations, and operational needs.
9. Data Security
HFC uses reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, disclosure, loss, misuse, or alteration.
These safeguards may include access controls, authentication controls, network monitoring, logging, backup practices, vendor controls, and physical security appropriate to the size and nature of our operations.
No network, system, or method of transmission can be guaranteed to be completely secure. HFC takes reasonable measures, but cannot guarantee absolute security.
11. Children’s Privacy
Our Services are not directed to children under the age of 13.
We do not knowingly collect personal information from children under 13 without appropriate parental consent. If you believe a child has provided information to us improperly, please contact us.
12. Your Privacy Rights
Depending on your state of residence and applicable law, you may have rights related to personal information we maintain about you.
These rights may include:
- Requesting access to personal information we maintain
- Requesting correction of inaccurate information
- Requesting deletion of certain information
- Requesting information about how personal information is used and disclosed
- Opting out of certain uses where required by applicable law
We may require verification of identity before fulfilling privacy requests. Some requests may be limited by legal, regulatory, security, billing, or operational requirements.
Plain-language summary
If you want to know what customer information HFC has about you, need something corrected, or have a privacy concern, contact us using the information below. We will review the request and respond as required by applicable law.
13. Changes to This Policy
HFC may update this Privacy Policy from time to time.
When material changes occur, we will update the Effective Date and post the revised policy on our website. Continued use of our Services after changes become effective constitutes acceptance of the revised Privacy Policy.
14. Contact Information
Headfirst Communications LLC
Waterville, Minnesota, USA
Privacy and Data Requests:
Email: privacy@headfirstcommunications.com
General Contact:
Email: info@headfirstcommunications.com